Return Policy
Last updated: September 2026
We want you to feel confident shopping with Evyra. If something is not right with your order, we are here to help.
Returns
Eligible unused items may be returned within 30 days of delivery.
To qualify for a return, the item must be:
- Unused and in its original condition
- Returned with its original packaging and accessories
- Accompanied by proof of purchase
To begin a return, contact with your order number and reason for the return.
Please do not send a return without contacting us first.
Hygiene & Personal Care Products
For health, beauty, wellness, or personal-care products, we may be unable to accept returns once the product has been opened, used, or removed from protective packaging for hygiene and safety reasons.
This restriction applies only where permitted by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Photos or video showing the problem
If the item is confirmed to be damaged, defective, or incorrect, we will provide a replacement, refund, or other appropriate resolution at no additional cost to you.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges, if applicable, are non-refundable.
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days after your refund is processed for the funds to appear on your account. Processing times vary by bank or payment provider.
Cancellations
If you need to cancel or change an order, contact us as soon as possible.
We cannot guarantee cancellations once an order has entered processing or has already shipped.
Final Sale Items
Items specifically marked Final Sale at the time of purchase are not eligible for return unless they arrive damaged, defective, or incorrect.
Exchanges
If you would like a different item, please contact us at. Depending on availability, we may recommend returning the original item and placing a new order.